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Optimisation of user experience when configuring procedures For administrators: would you like the configuration of a procedure to be more intuitive and straightforward? The configuration options for procedures are grouped together in the form of cards, which are more visual, and the effect of the configurations is explained more simply in the contextual help. History
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Optimized user experience for completing processes (procedures without appointment For participants and for professionals: do you want to make the completion of an unattended procedure simpler and easier to understand and complete? The way to carry out the processes becomes guided, through successive steps, which also include the documentation. The possibilities of reviewing the steps
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Creation of bookmarks by administrators For administrators: do you want to improve the possibilities of data analysis by being able to define and associate markers per section? Through the new bookmarks functionality, it will be possible to define ad hoc fields and values for them, which can be associated to different elements of the application.
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Log in with digital certificate For administrators: do you want to increase the security of your users’ access and require them to log in with their digital certificate? In addition to logging in with username and password, if the administrator requests the activation of this identification method, users will be able to access the application
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Whatsapp notifications For administrators: do you want to use the most immediate method of communication that most participants are most familiar with to send them notifications related to their procedures? In addition to the existing email and SMS notification options, Whatsapp has been added as a new notification method. If you want to use it,
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User experience improvements for participants For the participant: Where should I go to have my face-to-face appointment? Both the participant portal and the notifications prior to a face-to-face appointment include the address where the appointment will take place and, in the case of the portal, a map showing the location of the appointment. For the
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New management portal interface for participants For the participant: Is it hard to find out how to do what you need to do? The entire portal available to participants has been redesigned to improve the user experience and facilitate access to the various actions (documentation, appointment management, access to the video-appointment, contact with the professional,
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On-the-spot video calls to complete transactions For the participant: Problems in completing a self-management? For the professional: Is there any “stuck” management and the participant does not complete it correctly? Now it is possible to make a video call with the professional to solve any doubts that may have arisen and to be able to
