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New naming convention for user roles The names of the existing user roles on the platform are being changed to make them more descriptive of the actions that each role can perform on the platform. Furthermore, they are being categorised into executive, configuration, and monitoring and audit roles. The most commonly used roles are being renamed as follows: “Professional” is now called “Agent with video attention”; “Administrator” is now called “Entity administrator”; “Professional Admin” is now called “Admin agent”. Automatic cancellation of appointments not confirmed by participants In order to free up slots in the appointment calendar that are ultimately…
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New administrator-professional role This new role combines the administrative functions of an administrator with the ability to assist citizens with administrative procedures and video appointments. This is a hybrid role designed to support staff who not only process applications or manage organisational matters but also deal directly with the public. New data analysis options for administrators For administrators and new administrator-professional roles: do you need to export student record data or biometric identification data to external applications? Options have been added to export case data and biometric data to CSV files for processing in external applications. Ad hoc notifications via…
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New type of document for identity verification at OVAC For citizens of the European Union: would you like to be able to access administrative procedures with your European Union Citizen Registration Certificate (“green card”)? If this means of identification is activated, it allows biometric identification to be carried out by checking the authenticity and images on the green cards of citizens of France, Germany, Italy, Poland, Romania, the Netherlands, Belgium, Greece, Portugal, Sweden, the Czech Republic, Hungary, Austria, Bulgaria, Denmark, Finland, Slovakia, Estonia, Latvia, Lithuania, Cyprus, Ireland, Malta, Croatia, Slovenia, and Luxembourg. Real-time display of connected users For administrators and…
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Tracking complex procedures that are completed over multiple appointments or processes For administrators, professionals and citizens: would you like to be able to track appointments or processes related to the same procedure collectively, with a common file number? If this feature is enabled, a file number can be assigned to each appointment or procedure. The same file number can be assigned to all appointments or processes that are part of a single complex procedure. Alerts regarding appointments, processes or interactions with citizens that may indicate the existence of an incident For administrators and professionals: would you like to have quick…
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Optimisation of user experience when configuring procedures For administrators: would you like the configuration of a procedure to be more intuitive and straightforward? The configuration options for procedures are grouped together in the form of cards, which are more visual, and the effect of the configurations is explained more simply in the contextual help. History of procedures carried out by a participant with an Entity For participants: would you like to be able to consult all the procedures carried out more quickly and easily, instead of accessing them one by one individually? From the management portal, each participant will be…
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Optimized user experience for completing processes (procedures without appointment For participants and for professionals: do you want to make the completion of an unattended procedure simpler and easier to understand and complete? The way to carry out the processes becomes guided, through successive steps, which also include the documentation. The possibilities of reviewing the steps completed by the participants and the closure of the process is easier for professionals in the new interface. Documents accrediting the completion of procedures for participants For participants: Do you need a specific document with the conclusions of the procedure? And a document proving the…
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Creation of bookmarks by administrators For administrators: do you want to improve the possibilities of data analysis by being able to define and associate markers per section? Through the new bookmarks functionality, it will be possible to define ad hoc fields and values for them, which can be associated to different elements of the application. For example, defining “province” as a marker, with possible values for the provinces where the organisation that includes it operates and the possibility of associating it with entities or users, would allow data to be filtered by province. Transfer of appointments and processes between entities…
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Log in with digital certificate For administrators: do you want to increase the security of your users’ access and require them to log in with their digital certificate? In addition to logging in with username and password, if the administrator requests the activation of this identification method, users will be able to access the application with their digital certificate. Collaborative editing of PDF forms during the video session For participants: do you want to complete the forms that you are asked to fill in when you can count on the help of the professional with whom you are having the…
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Whatsapp notifications For administrators: do you want to use the most immediate method of communication that most participants are most familiar with to send them notifications related to their procedures? In addition to the existing email and SMS notification options, Whatsapp has been added as a new notification method. If you want to use it, you must contract it and configure it as a method for the procedures in which you want to use it. Possibility to fill in and sign an online PDF form during a video-appointment For participants: do you want to complete the forms that you are…
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User experience improvements for participants For the participant: Where should I go to have my face-to-face appointment? Both the participant portal and the notifications prior to a face-to-face appointment include the address where the appointment will take place and, in the case of the portal, a map showing the location of the appointment. For the participant: How can I consult the messages I exchanged with the person who attended me? From the chat window it will be possible to download a pdf document with all the messages exchanged between the participant and the professional who attended him/her. Notification of missed…
